Working relationships inevitably require more than casual chat and formal meetings. Some conversations are inherently difficult, and unless handled with care, can lead to costly breakdowns in communication.

Teambuilding can be useful, but when teamwork breaks down, a manager must also know how to mediate conflict and restore collaboration. Performance appraisals, negotiation, delegation – even coaching can cause tension on both sides.

Bioss offers training in Appreciative Conversations for people at all levels of an organisation, helping them listen for what is said and what is not said, and hear the story behind the words.

Talk to Bioss about Conversations.