Matrix Management and Ambiguity

Mike Clasper talks about the ambiguity introduced with Matrix management (no relation to Bioss's Matrix of Working Relationships). He believes that "the moment of changing to Matrix management is the moment at which you look at, 'Is the role right for the people I've got in the role, in the context of self-inflicted ambiguity?'"

Mike Clasper is Chairman of Bioss International. He is also currently Chairman of Coats Group plc and the Senior Independent Director at Serco plc, as well as President of the Chartered Management Institute (CMI) and a governor of the Royal Shakespeare Company. His previous positions include Chief Executive of BAA International, and Chairman of Her Majesty's Revenue and Customs.